Careers in Care

Posted on 12 December 2017

We interviewed Esa Reeman, our Regional Director for the South West. Having worked in Care for 17 years, find out what she has to say about a career in care and where her passion for care was first realised...

When did you start working in care and why did it appeal to you?

I started working in care in June 2000 following some work experience. It was in a dementia home and I just loved being able to help the residents and put a smile on their faces. I always remember this one lady called Joan who was very unsettled each night and wanted to go home to her mummy as she would be worried where she was. I saw a care worker tell her she was 92 and her mother clearly wasn’t alive so just go to bed. This really upset Joan as it did me. I went and sat with Joan and chatted for a while to try and persuade her to go to bed. I then had an idea and I walked Joan to the phone in the home and asked for her mothers phone number. She gave me a 3 digit number which I pretended to ring and speak to her mother explaining Joan would be staying in our hotel tonight. Joan was very thankful and guess what…she went to bed and slept all night.

Are your reasons for staying in care different to when you first started? If so, what changed?

No I still love putting a smile on the faces of the people we support but now with a change of role I also enjoy looking into new ways of making the care experience the best it possibly can be.


What was the best piece of advice you have received from another member of staff?

Don’t follow the path that others have set, set a path for others to follow.


What was the hardest part of being a care worker and how did you deal with it?

Loss – it was always hard when I had been seeing people for 5 or 6 days a week for a few years and then suddenly they were no longer there. You are told not to get attached but we are all human and care so this is just impossible


What would you say to a new care worker aspiring to one day be a branch manager?

Hands on experience is most beneficial, get out there and deliver as many different types of care you can. The knowledge and experience this can give you is priceless. Before becoming a manger I had worked in a dementia home, a nursing home, a hospice for terminal patients, disability home and dom care.