Senior Care Worker

Deputy Branch Manager Permanent

ARK Healthcare - We are currently looking for a Deputy Branch Manager to join our busy Branch in Leeds, covering up to 5000 hours per week.

As a Deputy Branch Manager you report to the Branch senior Manager and be responsible for; Quality Officer, care Co-ordinators, Team leaders Administrator and care workers.

Salary to be discussed at interview (up to 25K per annum) dependent on qualifications and experience

Main Purpose of Job:

  • Provide leadership for the branch employees and build strong proactive relationships.
  • Assist the Branch Manager with the delivery of safe, consistent and high quality care to all service users serviced by the branch
  • To deputise for the Branch Manager in their absence.

Main Responsibilities:

  • Ensure the branch Co-ordinators effectively schedule all care visits in a consistent, timely, and safe manner which complies with contractual and service user requirements.
  • Ensure Care Coordinators effectively manage templating of runs to provide continuity of care to all service users
  • Ensure Quality Offer effectively monitors and maintains branch quality and assist where required.
  • Ensure the branch systems are updated and maintained at all times.
  • Checking of electronic monitoring systems to ensure visits are attended at correct times in line with Service User requirements.
  • Ensure that branch staff provide a responsive and robust out of hour's service and participate in the out of hour's rota.
  • Oversee the recruitment process to ensure all new branch staff are compliant and competent to deliver a good quality service.
  • Oversee Care Worker compliance to ensure each individuals personal development and compliance is maintained throughout their employment.
  • Ensure the branch fully comply with the Company quality policy & procedures and delivers a recognised quality service to every service user.
  • To ensure all service users receive their requisite service reviews / assessments.
  • Ensure that the branch running costs are kept to a minimum / within budget.
  • Ensure that all branch staff receive appropriate 1:1 and development opportunities.
  • Assist with ensuring that all administration relating to service billing, care worker payroll and expenses information are completed and submitted for processing within the prescribed deadlines.
  • Ensure that the service provided is compliant with all contractual requirements and within the regulatory framework.
  • Ensure branch staff follow the defined care delivery and business processes and escalation procedures especially in Safeguarding cases.
  • Manage any safeguarding concerns through to completion in line with policies and procedures, ensuring communication with Branch Manager is maintained throughout.
  • Ensure timely resolution to issues, complaints or concerns raised and take ownership and be responsive to customer needs ensuring communication with Branch Manager is maintained throughout.
  • Ensure that the branch team(s) fully comply with their individual and corporate Health & Safety responsibilities and that they operate the service within the Company Health & Safety policies and system.
  • Deal effectively with employee relations issues, investigations, disciplinary and grievance hearings.
  • Ensure the branch staff adhere to all Employment & Data Protection legislation corporate policies, guidelines and statutory requirements and recommend to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
  • Understand the Company's key performance indicators and achieve personal targets
  • Any other duties necessary for the growth of the business and safe delivery of the service as directed by Branch Manager.
  • Ensure own skills and qualifications are kept up to date in line with company policy, business need and regulatory obligations.
  • May be required to travel for the purposes of training, meetings or to support other parts of the business.

This Job Description may change from time to time in-line with business requirements

Experience & Knowledge

  • Experience of working in a management role within a domiciliary care environment.
  • Knowledge of home care industry is essential
  • Good knowledge of Care Quality Commission and its Domiciliary care standards / requirements
  • People management including HR responsibilities
  • Experience of working to regulatory frameworks
  • Previous experience in customer service industry beneficial
  • Good understanding of care policies and procedures, key systems and working technology

Competencies & Skills

  • Team Player with the ability to lead a team and develop others.
  • Proven team leadership & motivation skills
  • Performance management with ability to develop others.
  • Proven ability to prioritise team objectives / tasks hour by hour
  • Good attention to detail to ensure 1st time resolution of complaints / issues
  • Proficient in written and oral English and numerate.
  • Must work well under pressure and to tight timescales.
  • Assertive, flexible and have excellent organisational skills
  • Competent user of IT systems & excellent MS office IT skills
  • Excellent interpersonal and communication skills and be able to build trust with internal and external parties.

Date posted: Posted 19 days ago
Location: Leeds
Salary: Upto 25k per annum

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Job Overview

  • Date Posted:
    Posted 19 days ago
  • Location:
    West Yorkshire
  • Job Title:
    Deputy Branch Manager
  • Salary:
    Upto 25k per annum